Terms of Service

These terms govern your use of the Marisol AI receptionist service provided by Kaijiro Labs ("Marisol", "we"). By subscribing, you agree to them.

The service

Marisol answers your business phone line with a conversational AI receptionist that can take bookings, answer questions and hand off to a human when needed. We set the service up for you based on the details you provide during onboarding, and you stay responsible for keeping those details accurate.

Free trial

Every new subscription starts with a 14-day free trial. We collect your card at checkout but charge nothing until the trial ends. Cancel any time before then — through the billing portal or by emailing sales@getmarisol.com — and you are never charged. If you do not cancel, the first payment is taken automatically on the day the trial ends and the subscription continues as normal.

Billing

Marisol is a subscription billed through Stripe, monthly or annually depending on the plan you choose at checkout. Prices are shown on the pricing page before you subscribe. Subscriptions renew automatically until cancelled. Payments already taken are not refunded; the free trial is there so you can decide before any money changes hands.

Fair use

Plans with unlimited answered calls are meant for the natural call volume of the business locations covered by your subscription. If sustained usage is far beyond what those locations plausibly generate — or calls are automated, bulk or artificial in nature — we will reach out to find a plan that fits before making any change. We never interrupt the service mid-month over volume.

Cancellation

You can cancel anytime through the Stripe customer portal — no notice period, no cancellation fee. Your receptionist stays active until the end of the period you have already paid for, and you keep your phone number.

Referral program

Every active client gets a personal referral code and link in the portal. If a new client signs up through your link or enters your code at checkout, their first month is 10% off and you earn a $200 reward once they have been a paying client for 30 days. The free trial does not count towards those 30 days — the clock starts at their first paid invoice.

If the referred client cancels or is refunded before the 30 days are up, the reward is void. Once it becomes claimable it stays yours. You cannot refer yourself: a second salon on your own account is billed as an extra location, not a referral, and referrals we identify as self-referrals are voided.

Rewards are paid in cash. You request the payout from the portal with a PayPal, Venmo or Zelle handle and we send it manually, normally within a few business days. There is no limit on how many shops you refer. We may change or end the program at any time; rewards that are already claimable when we do are still honoured.

Acceptable use

You may not use the service for unlawful purposes, to impersonate others deceptively, or to place or receive calls that violate telecommunication regulations applicable to your business.

Service quality and liability

The receptionist is an AI system: it is highly reliable but can occasionally mishear or misbook. We work continuously to keep accuracy high and provide escalation to a human for anything it cannot handle. To the maximum extent permitted by law, our liability for any claim related to the service is limited to the fees you paid in the three months before the claim arose.

Changes

We may update these terms as the service evolves. If a change is material, we will notify you by email before it takes effect.